More staff, scanners facilitate entry into Ohio State-Tulsa game
On a hot Saturday afternoon, a sea of ââscarlet and gray clad fans made their way to Ohio Stadium to watch the Buckeyes second home football game against Tulsa.
But unlike last weekend’s game, which saw the university deal with slow digital ticket scanners and guests missing the majority of the first quarter, fans seemed to enter the gates without a hitch.
This was the case for Catherine Vance, 63, and her son, Ryan Vance, 34, who entered in the first trimester. It was the first game of the season for Catherine and the second for Ryan. The Columbus resident said he had experienced difficulty entering the stadium last week as he had to go through metal detectors multiple times and open the Ohio State Buckeyes app on his phone.
âI think it was at gate 18,â Ryan said. “I waited about 10 minutes.”
Friends Trina Matthews, 36, and Katie Gill, 35, arrived at the stadium at 1:45 p.m. to avoid any issues with tickets. Gill said the process went smoothly.
âI had them (the tickets) on the Ohio State Buckeyes app and then put them in my Google Pay wallet so I didn’t need the WiFi to pick them up,â she said.
The Ashville resident said she was “delightfully surprised” that she and Matthews were able to enter the game without a hitch.
âWe had no problem getting in,â she said. “I was expecting A) a wait and B) it to be more difficult than before, from what I heard last weekend.”
Ohio State Football:The group celebrates its touchdown in the fourth quarter
A smoother weekend for OSU fans
After last Saturday’s problems with digital ticket scanners and mobile parking cards, the university said on Wednesday it would be taking steps towards a smoother process.
Officials said they were adding more on-site technical assistance from the department’s WiFi partner to monitor and manage connections while bolstering staff and the number of scanners in the stadium, according to a press release.
Another 27 staff were on hand to operate an additional 27 pedestal scanners at the heavily trafficked gates, which totaled as many as 147 scanners at the site.
Justin Maurer, a supervisor at Best Security, watched door 20. He said the metal detector briefly failed after a fan hit it, but was able to resolve the issue within minutes. Maurer said everything else was going well.
âThe hardest part is having the older generation open the app on their phone,â he said.
However, there were employees on hand to help fans collect their tickets, Maurer said. He also said all other gates were closed in order to control the rush of fans flooding the stadium.
Benjamin Johnson, senior director of media relations at Ohio State, said the ticketing process was more successful this weekend.
âWe tried to remind people as much as possible to download their tickets to their wallets and arrive early,â he said. “Above all, we saw a smooth and enjoyable experience coming into the game.”
Johnson said the university would assess the ticketing situation after each game and make changes and upgrades if necessary.
Xenia’s Rodney and Kathleen Perkins sat outside Door 20 to relieve themselves from the heat. Rodney, 74, said it took him about a week to figure out how to download the Ohio State app on his phone because he had never used an app before.
âNone of them said tickets, just a bunch of Ohio State apps,â he said.
However, after downloading the voucher, he was able to purchase his tickets and scan them.
âPeople seem to know what to do this time around,â Kathleen, 73, said of the gate process.