Top 9 Ways To Fix Incoming Calls Not Showing On Samsung Galaxy Phones

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Samsung has passed the TouchWiz era. The latest One UI 3.0 brings a clean user interface and feature set that we’ve been known to get from Samsung. It does bring some issues though, such as incoming calls not showing on lock screen / home screen, bluetooth not working etc. If you are suffering from incoming calls that are not showing up, you can try some of the solutions in this article to resolve the issue.



Fix call notifications on samsung phone

Many Samsung Galaxy phone users complain about hearing the call ringing tone in the background, but the screen will not show incoming call notifications. This means they don’t know who is calling and can’t even answer the call, which is frustrating. Let’s solve and solve the problem.

1. Restart the Galaxy phone

Before we go ahead and make any changes from the Settings menu, let’s try this method. Restarting your Samsung phone fixes all the little issues you are facing.

Press and hold the volume down and power key at the same time, and your Galaxy phone will offer to turn off or restart the device. Select Restart and perform the full restart.



Restart the phone

Make sure to hold the volume down and the power key for a few seconds for the Restart menu to appear. Otherwise, you’ll end up taking a screenshot.

2. Activate notifications for the phone application

Of course, this option is enabled by default for the Phone application. If you had it turned off or an operating system update changed the settings, it’s time to turn on notifications for the Phone app. Here’s how.

Step 1: Identify the Phone app icon on the Home screen or Lock screen.

2nd step: Long press on it and open the app info menu.



Open the application information menu


Open the notifications menu

Step 3: Go to Notifications and turn on call notifications for your Galaxy phone.



Enable notification for calls

3. Force stop the phone application

If the default Phone app is working on your Galaxy phone, you need to force stop the Phone app and reopen it.



Open the application information menu


Force stop the phone app

Long press the Phone app icon and go to the App Info menu. Select Force Stop at the bottom and open the Phone app again.

4. Clear phone app cache

If you get dozens of phone calls every day, you need to clear the Phone app cache every now and then. Here’s how.

Step 1: Long press the Phone app icon and open the App Info menu.

2nd step: Under Usage, select Storage and tap Clear cache at the bottom.



Open the phone storage menu


Clear phone app cache

5. Remove the background from the call

Samsung allows you to set different animated call backgrounds to spice up the experience. However, that may be too much for low-end or mid-range Galaxy phones. After all, these animated call backgrounds require CPU resources to function properly.

You need to remove the background of the call from the Settings menu of the phone.

Step 1: Open the Phone app on your Galaxy phone.

2nd step: Tap the three-dot menu at the top and open Settings.



Go to phone settings


Open the background menu of the call

Step 3: Tap Call background and open the Background menu.



Remove backgrounds

Step 4: Remove your custom calling background and select a simple one.

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6. Change the call display

Samsung uses the Android API by default to display incoming call pop-ups at the top. The call pop-up window doesn’t work all the time and you won’t see incoming calls on your phone.

You can change the call display from Pop-up to full screen. Follow the steps below.

Step 1: Open the Phone app and go to Settings.

2nd step: Scroll to the Calls view while using the applications menu.



Call up the display menu


Change the call display

Step 3: Select Full Screen from the next menu.

7. Deactivate blocking of unknown numbers

Samsung offers a built-in filter to block unknown numbers from the list. You must disable it from the Settings menu.



Open the block number menu


Disable block numbers

Open the Phone app and go to the Settings menu. Open Block numbers and deactivate Block unknown / private numbers in the next menu.

8. Change the default phone application

The Play Store is filled with different phone apps. If you have changed your phone, it may spoil the experience of incoming calls on your Galaxy phone. It’s time to go back to the default Phone app on your Galaxy device.

Step 1: Open the App Info menu for the Phone app.

2nd step: In Default, select the Call app and tap Phone to set it as the default on your phone.



Select the default calling app


Change the default application

9. Answer / Reject incoming calls with the volume and side keys

If you are still facing incoming calls not showing up on your Galaxy phone, this temporary workaround will allow you to answer those invisible calls without touch input. Users can use the volume up button to answer the call and the side key to end it.

Step 1: Open the Settings menu in the Phone app.

2nd step: Scroll to Answer and end calls.



Answer or end calls


Answer or end calls with buttons

Step 3: Activate Press the volume to answer and press the side key to end calls, and you are good to go.

Receive incoming calls on your Galaxy phone

Samsung Galaxy phones not showing incoming call notifications can leave you in unwanted situations. Before you reset the phone or rush to a service center, you can follow the steps above and fix the problem at home.

Last updated on October 1, 2021


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